One of the main objectives of all businesses is to achieve customer satisfaction. However, gauging it clearly requires Net Promoter Score (NPS) survey tools to check customers’ loyalty and enthusiasm. NPS survey tools enable you to identify areas to improve and enhance customer satisfaction. Let us highlight some NLP survey tools that help you to get customer feedback accurately:
1. SurveySparrow
Survey Sparrow is a platform that allows you to get customer feedback and encourages the use of NPS survey tools. Using these features, you can accurately gauge customer satisfaction. It is about simplifying the survey so that the audience knows the likelihood of a recommendation. Make it easy to gain insight into the customer experience.
Survey Sparrow also allows you to customize surveys and add your business logos and colors. You can get a real-time reporting feature using SurveySparrow. It allows you to immediately access results and craft business strategies accordingly.
2. SurveyMonkey
Users admire SurveyMonkey because it is easy to use and offers various features and integrations. You can create and distribute surveys using SurveyMoney. At the same time, this allows you to track responses using robust reporting tools.
3. Delighted
Delighted is a famous customer feedback platform because it also offers alternative methods, such as in-app feedback and SMS surveys. This software offers user-friendly and easy-to-use surveys. It helps you to get valuable insights for your business. Using these surveys, you can pinpoint the areas for growth and monitor your business growth within a specific period of time.
4. Qualaroo
Qualaroo’s versatility is its quality. You can easily launch surveys on multiple channels using Qualaroo. It allows you to collect customers’ feedback across the web, mobile and in-app environments. Furthermore, you can integrate popular marketing tools or CRM software to collect and analyze data easily.
5. Zonka Feedback
Zonka feedback is the favorite of professionals, and it does not only help in basic NPS surveys. You can find advanced features like sentiment analysis and churn prediction, which help you to analyze the potential threats to your business. So you can develop effective strategies to retain customers. After knowing customers’ concerns, build stronger relationships. These strategies enable you to win word-of-mouth publicity.
6. AskNicely:
Foster a healthy relationship with customers using AskNicely. This platform also offers features to analyze sentiments. It allows you to understand customers’ emotions to strengthen relationships with customers. It allows you to identify the reason which made the customer angry. Finding reasons will help you to rectify yourself and improve services.
7. Promoter.io
Promoter.io is user-friendly and affordable. You can get its free plan, but it offers very limited features. The business owners have a very limited budget. This offer makes it perfect for business owners who need to manage business operations with a tight budget. The software offers easy analysis with clear reporting.
8. Gainsight PX
Gainsight PX offers advanced features such as predictive churn analysis and mapping customer journeys. These features allow you to forecast sales and generate revenue. At the same time, identifying the risk of churning helps in crafting personalized outreach efforts to retain customers. The software offers the best solution for large business models who seek a sophisticated solution to enhance customer experience.
9. UserGuiding
This user onboarding software goes beyond traditional NPS surveys. UserGuiding incorporates in-app NPS surveys that capture feedback directly within the product experience. This allows you to pinpoint specific features or functionalities that resonate with users or areas requiring improvement.
10. JotForm
A well-known form builder, JotForm offers a surprisingly powerful NPS survey solution. Don’t be fooled by its simplicity. JotForm allows for customization. Logic jumps based on responses and integrations with popular marketing tools. It’s a cost-effective option for businesses seeking a basic yet functional NPS survey tool.
Beyond the top 10:
You will find various options in NPS survey tools. You should consider the following factors before making the final decision. Checking these points will help you to meet your requirements.
- Industry-Specific Needs: Some tools are specifically designed for particular industries. Study the features before buying and check which one is suitable for your industry.
- Scalability: Checking the scalability option is perfect for companies that need to manage high-volume surveys. Scalability facilitates a growing customer base, and it is important to fulfill future needs.
- Customer Support: Active support is also important to instantly deal with technical issues. No, any problem should restrict your progress.
- Free Trials and Freemium Plans: Check which software offers free trials and demos. So you get a better idea before purchasing a plan.
- Security and Compliance: Ensure the platform adheres to industry-standard data security practices, especially if you handle sensitive customer information.
- Integrations: Evaluate how the tool integrates with your existing CRM, marketing automation, or analytics platforms for a streamlined workflow.
Key takeaway
NPS survey tools are invaluable assets for businesses seeking to unlock customer loyalty. By leveraging the right tool and employing a data-driven approach, you can gain a deeper understanding of your customers’ needs and aspirations.
Remember, NPS surveys are just the first step. Closing the feedback loop by taking action and demonstrating that you value customer input is essential for building long-lasting customer relationships and achieving sustainable business growth.
